Terms of Service

REMOTE SERVICES

(a) General Services: CallUs.com will attempt to diagnose your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if you have a working high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then CallUs.com remotely logs on through your high-speed Internet connection to view your computer from the CallUs.com office. CallUs.com stays in contact with you to keep you informed of every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow CallUs.com to provide the remote support services. By electing to receive remote support, you agree to allow CallUs.com to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer then there may be software left on your computer to allow us access to your computer at a later date, however you must authorize this use at said later date. CallUs.com will never access your computer without your knowledge and consent, either verbal or written.

(c) Your Responsibility: You understand and agree that prior to contacting or allowing CallUs.com to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that CallUs.com shall not be responsible under any circumstance for any loss or corruption of data and/or software. Although it is unlikely, hardware failure can occur at any time.

SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: CALLUS.COM RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY CALLUS.COM.

(b) FORCE MAJEURE: If CallUs.com's ability to render remote services is impaired by you or circumstances beyond the control of CallUs.com, CallUs.com may choose not to provide or to discontinue remote services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that CallUs.com’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release CallUs.com from liability for any indirect, incidental, special, or consequential damages. CallUs.com IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

SERVICE WARRANTY
If you are not satisfied with remote services received from CallUs.com, please call 1-877-472-3497 for resolution. We warrant our remote services for 7 days following the date you received remote service; however, for repairs necessitated by a virus, spyware or any other malicious software, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by CallUs.com and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost. If CallUs.com notices that your computer has become infected with additional malicious software since the original date of service there may be an additional charge.

PRIVACY POLICY
For information about the collection and use of your information, please refer to CallUs.com’s Privacy Policy, which is available at www.callus.com or by contacting CallUs.com at 1-877-472-3497.

LAST UPDATED: October 15, 2009

PAY FOR SUPPORT
(a) Services: CallUs.com will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.

(b) User Responsibility: You understand and agree that before CallUs.com performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that CallUs.com shall not be responsible under any circumstance for any loss or corruption of data and/or software.

RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the CallUs.com agent arrives. CallUs.com and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

ORDERING ONLINE
We reserve the right to change the price of any of our services at any time. Any order submitted to us is subject to a price change. You will be contacted BEFORE any change to your order price is made and your account is debited.

CHANGES, CANCELLATIONS AND REFUNDS
To change your order: You must contact CallUs.com at 1-877-472-3497..

To cancel your order: You must contact CallUs.com at 1-877-472-3497 at least 2 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.

If you are not satisfied with your service: Call 1-877-472-3497 for resolution. We stand behind our Pay-for-Support services for 5 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.